Nice staff, a little underwhelmed by the selection when I came, but a great bouquet none the less.
I received two bouquets from this shop, then my daughter received one as well, which made me curious about the shop. All were lovely bouquets that held up well. My daughter's was a last minute order sent by her brother in California, and it made her day. Well recommended.
Ivy and Violetts is a unique and wonderful large shop full of gifts, decorative and accent items. They are a full-line florist and also carry delicious chocolates and helium-filled, standard and mylar balloons. This is a really fun place to browse around and find that perfect something you are looking for, whether for a gift or for yourself!
My family ordered a floral arrangement online that included extras: balloons, chocolates, full sized birthday card, etc. What I received was a disappointment. The floral arrangement was NOTHING like the picture online. What I received was so low quality that it would have been better to go to Walmart and purchase flowers.... unacceptable for a "professional" florist. When I confronted them about it, they said that the floral arrangement "met their standards", so they must have extremely low standards. A $92 floral arrangement that looks worse than a $10 Walmart bouquet is a disgrace. Moving on to the extras.... my family ordered multiple balloons, and only one was attached, they proceeded to claim that all of the balloons were attached, assuming that I couldn't count, when clearly they made the mistake. There was a small box of chocolates attached to my order, which was the wrong size. When confronting them, they said that the chocolates are of a "better quality" and that is why the box is smaller. If you ask me, $40 for 8 pieces of chocolates is ridiculous, even if it is the "better quality" that they insist. To add to this horrible disaster of an order, my family paid extra for a full sized card, what was attached to my flowers was a normal card you get for free from any florist with a purchase of a floral arrangement, again, disappointing. When contacting customer service, they acted like they were going to fix the mistake, I waited for 5 hours for a redelivery of the correct order and no one showed up. I contacted customer service again and they offered to refund me $20 in store credit on a purchase that was around $100. The customer service was horrible, they were very rude on the phone, they offered no help and no explanations. This entire experience was a nightmare. What intended to be a great birthday surprise ended up being a SCAM. They just want to RIP people OFF. They use FALSE ADVERTISING and get you to pay more than what everything is worth. I am surprised they have not been charged with FRAUD yet for SCAMMING people. DO NOT EVER ORDER FROM AVAS FLOWERS/IVY & VIOLETTS! I would not recommend my worst enemy to order from here let alone family and friends. Do yourself a favor and order somewhere else.
My mother in law got me flowers for my birthday. She ls from Florida so she called and did the arrangement. Well I got it and I was a balloon short. Which isn't a big deal but the day after I went to change the water in it and my flowers were taped and my big flowers I had just feel right apart and normally I have flowers that last more then a week so I'm very disappointed
Ivy Violetts is a US Florist based in Brookston, Indiana. Ivy Violetts is located at 116 E 3rd St, Brookston, IN 47923, USA.
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